The Customer Rules by Lee Cockerell {Review and Giveaway}

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Guests to Walt Disney World are immediately struck by the magical hospitality they receive from cast members at every turn. We as guests can thank the amazing and talented thought leader guru, former Disney Executive Vice President Lee Cockerell for that. In his new book, The Customer Rules: 39 Essential Rules for Delivering Sensational Service Mr. Cockerell shares his wisdom with humor and in true Disney style, great storytelling.

I really enjoyed reading  The Customer Rules: The 39 Essential Rules for Delivering Sensational Service It's a wonderful resource book for anyone who is in business, provides a service or who interacts with the public at any level. From management to those responsible for hiring and firing. That pretty much covers everyone, right?

Mr. Cockerell uses humorous storytelling to convey his rules. I was able to read it in two sittings. The time flew by and I learned a lot. You'll find 39 chapters, each of which describes one of the rules Mr. Cockerell developed through over 40 years of experiences working in hospitality industry.
A few of my favorite rules:

• Rule #3: Great Service Follows the Laws of Gravity
• Rule #5: Ask Yourself "What Would Mom Do?"
• Rule #19: Be a Copycat

Many thanks to my DF Lynn of My Pixie Dust Diary who attended a conference where Mr. Cockerell was speaking and obtained a signed copy for me to read. That was so very thoughtful!

The best part for you is that we are offering a copy of the book in a giveaway!
One lucky reader will win a copy of The Customer Rules... The 39 Essential Rules for Delivering Sensational Service!---------
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